The Lifecycle Of Transactional Services

Costas Vassilakis, George Lepouras
Encyclopedia of Digital Government, Idea Group Reference, 2006.

Transactional services are an indispensible part of e-government, since provision of services to citizens and enterprises,as well as the interaction between the government and citizens-enterprises are modelled mainly through such services. Latest quantifications, however, show that the development of such services lags behind as compared both to the expectations of citizens-enterprises and to the efforts made by governments. This can be attributed, amongst other reasons, to the "traditional" approach to electronic service development, which treats each electronic service as an isolated software project. In this paper, we propose an e-service development platform, which covers the whole lifecycle of transactional services and facilitates the analysis, development, deployment and maintenance of these services.

Note: This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder.
PDF icon lifecycle-transactional-services.pdf191.12 KB