Integrating e-Government Public Transactional Services in the Public Authority Workflow

Costas Vassilakis, George Lepouras, Stathis Rouvas, Panagiotis Georgiadis
Electronic Government, vol. 1, No 1, pp. 49-60, 2004.

Documents submitted by citizens through electronic services deployed in the context of e-Government must usually undergo processing by some organisational information system, in order to complete the citizens¢ requests and for the reply to be returned to the citizen. The integration, however, of the e-service delivery platform and the organisational information system is often hindered for a number of reasons, including security considerations, platform diversity or idiosyncrasies of legacy information systems. In this paper we present a generic method for providing seamless communication between the two platforms, enabling the full integration of documents submitted through electronic services into the organisational workflow, leveraging thus the quality of services offered to the citizens and facilitating e-service development and operation.

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