E-forms services for the Public Sector: Shifting Development Effort from Programmers to Domain Experts

Stelios Gorilas, Kostas Vassilakis, Tomas Pariente Lobo, Efthimios Tabouris
Proceedings of e-Challenges 2003.

E-forms have a central role in a significant number of e-government services. This paper presents a knowledge-based technical platform aiming to assist public sector employees to generate online transaction services by simplifying their development, maintenance and integration with installed IT systems. At the heart of this platform lies the knowledge and transaction services repository. This repository consists of a number of XML document types that incorporate all necessary details for creating and managing online transaction services. The main underlying idea is to provide a platform with intuitive interfaces that can be used directly by domain experts thus minimising the need for personnel with IT skills. This platform is currently under development within the IST SmartGov project.

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