SmartGov: A Knowledge-based Platform for Transactional Electronic Services

P. Georgiadis, G. Lepouras, C. Vassilakis, G. Boukis, T. Tambouris, S. Gorilas, E. Davenport, A. Macintosh, J. Fraser and D. Lochhead
Proceedings of the 1st International Conference on Electronic Government-EGOV 2002, pp. 362-369.

Public transaction services (such as e-forms) although perceived the future of e-government have not yet realised their full potential. E-forms have a significant role in e-government, as they are the basis for implementing most of the twenty public services that all member states have to provide to their citizens and businesses. The aim of the SmartGov project is to specify, develop, deploy and evaluate a knowledge-based platform to assist public sector employees to generate online transaction services by simplifying their development, maintenance and integration with already installed IT systems. This platform will be evaluated in two European countries (in one Ministry and one Local Authority). This paper outlines key issues in the development of the SmartGov system platform.

Note: This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder.
PDF icon smartgov-kb-for-transactional.pdf225.94 KB