Publications
A framework for managing the lifecycle of transactional e-government services. Telematics and Informatics. 20:315-329.
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2003. Transactional e-Government Services: An Integrated Approach. EGOV '02: Proceedings of the First International Conference on Electronic Government. :276–279.
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2002. e-Citizens and e-Consumers: Is There a Difference? Proceedings of the PCHCI 2001 Workshop: "Transforming Web Surfers to E-Shoppers". :47-50.
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2001.