| Abstract | Although electronic transaction services are considered to be a necessity for e-government, it has not been possible insofar to unleash their full potential. E-forms are central to the development of e-government, being a basic means for implementing the majority of the public services considered as required for local and central public administration authorities. In this paper, we present an object-oriented model for e-form-based administrative services, which spans the e-service lifecycle, including development, deployment and use by enterprises and citizens, data collection and communication with legacy information systems. The proposed approach encompasses semantic, structural and active aspects of e-forms, providing thus an inclusive framework for modelling electronic services. |
