Transactional e-Government Services: an Integrated Approach

C. Vassilakis, G. Laskaridis, G. Lepouras, S. Rouvas and P. Georgiadis
Proceedings of the 1st International Conference on Electronic Government-EGOV 2002, pp. 276-279

Although form-based transactional services are fundamental to electronic government activities, their widespread does neither meet the citizen's expectations, nor the potential offered by state-of-the-art technologies. Besides any bureaucratic impediments, the primary reason for this is that traditional software engineering approaches cannot satisfactorily handle all the aspects of electronic services lifecycle. In this paper we present experiences from developing and maintaining a set of electronic services for the Greek Ministry of Finance, and propose a new approach for handling electronic service projects. The proposed approach has been successfully employed for developing extensions to the existing services, as well as some new ones.

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