@article {Lepouras200779,
	title = {Domain expert user development: The smartgov approach},
	journal = {Communications of the ACM},
	volume = {50},
	number = {9},
	year = {2007},
	month = {sep},
	pages = {79-83},
	publisher = {Association for Computing Machinery (ACM)},
	abstract = {SmartGov project funded by the European Union is a knowledge-based platform that assists pubic-sector employees with suitable expertise to generate online transaction devices by simplifying service development, maintenance, and integration with installed information technology systems. The project delivers intelligent e-forms development and maintenance environment and associated framework for e-government services. SmartGov address various problems faced by the stakeholders while implementing e-services such as limited view of domain experts, lost information, complexity of creating e-forms, and inadequate access. In a SmartGov approach, the implicit knowledge is made explicit in the form of documentation and data validation rules. The central concept of SmartGov is the transaction service element (TSE) that contain metadata and domain knowledge.},
	keywords = {Data validation, Documentation, Information services, Information technology, Knowledge based platform, Knowledge based systems, Metadata, Online systems, Project management, Transaction service element (TSE)},
	doi = {10.1145/1284621.1284623},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-34548411694\&partnerID=40\&md5=43df285b5a79ef731b3466106642af9f},
	author = {Giorgos Lepouras and Costas Vassilakis and C. Halatsis and P. Georgiadis}
}
@article {Vassilakis2007113,
	title = {A knowledge-based approach for developing multi-channel e-government services},
	journal = {Electronic Commerce Research and Applications},
	volume = {6},
	number = {1},
	year = {2007},
	note = {cited By (since 1996) 0},
	pages = {113-124},
	abstract = {Having realised the benefits resulting from delivering on-line public services in the context of electronic government, administrations strive to extend the spectrum of services offered to citizens and enterprises, as well as to engage multiple communication channels in service delivery, in order to increase the target audience and, consequently, the service effectiveness. Insofar, however, only the web channel has been sufficiently used for service delivery, whereas other channels have not been adequately exploited. One of the main reasons of this lag is the cost incurred for the development and maintenance of multiple versions of an electronic service, each version targeted to a different platform. In this paper, we present an approach and the associated tools for developing and maintaining electronic services that allows the automated production of different versions of the electronic service, each targeted to a specific platform. Β{\textcopyright} 2006 Elsevier B.V. All rights reserved.},
	keywords = {Communication channels (information theory), e-government, Electronic commerce, electronic services, EServices, Government data processing, Knowledge based systems, Multi channel service delivery, Online systems, Websites},
	doi = {10.1016/j.elerap.2006.07.004},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-33947371200\&partnerID=40\&md5=ebf06c2eee159fbeeab64c607e84415d},
	author = {Costas Vassilakis and Giorgos Lepouras and C. Halatsis}
}
