@article {Vassilakis2009325,
	title = {A heuristics-based approach to reverse engineering of electronic services},
	journal = {Information and Software Technology},
	volume = {51},
	number = {2},
	year = {2009},
	note = {cited By (since 1996) 1},
	pages = {325-336},
	abstract = {Since the beginning of the electronic era, public administrations and enterprises have been developing services, through which citizens, businesses and customers can conduct their transactions with the offering entity. Each electronic service contains a substantial amount of knowledge in the form help texts, rules of use or legislation excerpts, examples, validation checks, etc. This knowledge has been extracted from domain experts when the services were developed, especially in the phases of analysis and design, and was subsequently translated into software. In the latter format though, knowledge cannot be readily used in organizational processes, such as knowledge sharing and development of new services. In this paper, we present an approach for reverse engineering electronic services in order to create knowledge items of high levels of abstraction, which can be used in knowledge sharing environments as well as in service development platforms. The proposed approach has been implemented and configured to generate artifacts for the SmartGov service development platform. Finally, an evaluation of the proposed approach is presented to assess its efficiency regarding various aspects of the reverse engineering process. Β{\textcopyright} 2008 Elsevier B.V. All rights reserved.},
	keywords = {Analysis and designs, Domain experts, e-government, electronic services, Government data processing, Help texts, In services, Knowledge engineering, Knowledge sharing, Levels of abstractions, Management, New services, Organizational knowledge, Organizational processes, Public administrations, Reengineering, Reverse engineering, Reverse engineering processes, Service developments, Validation checks},
	doi = {10.1016/j.infsof.2008.04.003},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-56949100815\&partnerID=40\&md5=223ff82eddd9005b8e6f7fac1aa9c810},
	author = {Costas Vassilakis and Giorgos Lepouras and Akrivi Katifori}
}
@article {Vassilakis200581,
	title = {Exploiting form semantics and validation checks to improve e-form layout},
	journal = {International Journal of Web Engineering and Technology},
	volume = {2},
	number = {1},
	year = {2005},
	note = {cited By (since 1996) 0},
	pages = {81-96},
	abstract = {On their route to the electronic era, organisations release on the web more and more complex form-based services, which require users to enter numerous data items interrelated by business rules. In such a context, it is crucial to provide optimal form layouts, in order to present the service users with interfaces that facilitate their work. This paper presents an integrated environment, which exploits data item interrelations manifested by the business rules (or validation checks), to optimise the layout of the web forms comprising a complex service. The approach is validated through its application on a tax return form e-service. Copyright Β{\textcopyright} 2005 Inderscience Enterprises Ltd.},
	keywords = {electronic services, Form layout, Form semantics, Integrated environment, Interfaces (computer), Optimization, semantics, Taxation, Usuability, Validation checks, World Wide Web},
	doi = {10.1504/IJWET.2005.007465},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-24344507764\&partnerID=40\&md5=e94b487785303410cb7bf88df9d12c86},
	author = {Costas Vassilakis and Giorgos Lepouras and S. Rouvas and P. Georgiadis}
}
