@article {Lepouras200779,
	title = {Domain expert user development: The smartgov approach},
	journal = {Communications of the ACM},
	volume = {50},
	number = {9},
	year = {2007},
	month = {sep},
	pages = {79-83},
	publisher = {Association for Computing Machinery (ACM)},
	abstract = {SmartGov project funded by the European Union is a knowledge-based platform that assists pubic-sector employees with suitable expertise to generate online transaction devices by simplifying service development, maintenance, and integration with installed information technology systems. The project delivers intelligent e-forms development and maintenance environment and associated framework for e-government services. SmartGov address various problems faced by the stakeholders while implementing e-services such as limited view of domain experts, lost information, complexity of creating e-forms, and inadequate access. In a SmartGov approach, the implicit knowledge is made explicit in the form of documentation and data validation rules. The central concept of SmartGov is the transaction service element (TSE) that contain metadata and domain knowledge.},
	keywords = {Data validation, Documentation, Information services, Information technology, Knowledge based platform, Knowledge based systems, Metadata, Online systems, Project management, Transaction service element (TSE)},
	doi = {10.1145/1284621.1284623},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-34548411694\&partnerID=40\&md5=43df285b5a79ef731b3466106642af9f},
	author = {Giorgos Lepouras and Costas Vassilakis and C. Halatsis and P. Georgiadis}
}
@article {Vassilakis2007113,
	title = {A knowledge-based approach for developing multi-channel e-government services},
	journal = {Electronic Commerce Research and Applications},
	volume = {6},
	number = {1},
	year = {2007},
	note = {cited By (since 1996) 0},
	pages = {113-124},
	abstract = {Having realised the benefits resulting from delivering on-line public services in the context of electronic government, administrations strive to extend the spectrum of services offered to citizens and enterprises, as well as to engage multiple communication channels in service delivery, in order to increase the target audience and, consequently, the service effectiveness. Insofar, however, only the web channel has been sufficiently used for service delivery, whereas other channels have not been adequately exploited. One of the main reasons of this lag is the cost incurred for the development and maintenance of multiple versions of an electronic service, each version targeted to a different platform. In this paper, we present an approach and the associated tools for developing and maintaining electronic services that allows the automated production of different versions of the electronic service, each targeted to a specific platform. Β{\textcopyright} 2006 Elsevier B.V. All rights reserved.},
	keywords = {Communication channels (information theory), e-government, Electronic commerce, electronic services, EServices, Government data processing, Knowledge based systems, Multi channel service delivery, Online systems, Websites},
	doi = {10.1016/j.elerap.2006.07.004},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-33947371200\&partnerID=40\&md5=ebf06c2eee159fbeeab64c607e84415d},
	author = {Costas Vassilakis and Giorgos Lepouras and C. Halatsis}
}
@conference {Vassilakis2005421,
	title = {A semantics-based consultations workbench},
	booktitle = {ITI 3rd International Conference on Information and Communications Technology, ICICT 2005 - Enabling Technologies for the New Knowledge Society},
	volume = {2005},
	year = {2005},
	note = {cited By (since 1996) 0},
	month = {12},
	pages = {421-434},
	abstract = {Econsultations constitute an effective means to inclusive and informed participation of citizens and society in policy, decision and law formulation processes, and an answer to democratic deficit issues. Econsultation platforms need to support all stages of consultation processes including agenda setting and topics raising, legislation proposal publicity, notification of developments, proposal debate and commentary, collection, analysis and synthesis of views. In this paper we present the design of an open platform assisting policy makers and the civil society in the set-up, enactment, management and federation of inclusive and informed digital consultations. The proposed platform employs semantic techniques, such as semantics, content annotation and summarization to support the consultation processes and provide targeted and digested information to participants, and facilitates tailoring of Econsultation procedures by offering basic Econsultation activities as building blocks, which can be combined according to contextual needs. The platform also enables distinct Econsultation processes to be federated, allowing the exchange of information, which may be subject to different semantic annotations and classifications, according to the rules of each Econsultation process.},
	keywords = {Classification (of information), Content annotation, Data transfer, Decision making, Econsultations, Knowledge based systems, Logic programming, Platform architecture, Public policy, Semantic technologies, semantics},
	doi = {10.1109/ITICT.2005.1609641},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-33847729948\&partnerID=40\&md5=54c7a246c0ee9ae483889741a327253b},
	author = {Costas Vassilakis and D. Gouscos and P. Georgiadis}
}
@conference {Weir2004152,
	title = {Content enrichment through dynamic annotation},
	booktitle = {ICEIS 2004 - Proceedings of the Sixth International Conference on Enterprise Information Systems},
	year = {2004},
	note = {cited By (since 1996) 0},
	month = {4},
	pages = {152-157},
	abstract = {This paper describes a technique for interceding between users and the information that they browse. This facility, that we term {\textquoteright}dynamic annotation{\textquoteright}, affords a means of editing Web page content {\textquoteright}on-the-fly{\textquoteright} between the source Web server and the requesting client. Thereby, we have a generic way of modifying the content displayed to local users by addition, removal or reorganising any information sourced from the World-Wide Web, whether this derives from local or remote pages. For some time, we have been exploring the scope for this device and we believe that it affords many potential worthwhile applications. Here, we describe two varieties of use. The first variety focuses on support for individual users in two contexts (second-language support and second language learning). The second variety of use focuses on support for groups of users. These differing applications have a common goal which is content enrichment of the materials placed before the user. Dynamic annotation provides a potent and flexible means to this end.},
	keywords = {Content based retrieval, Content enrichment, Dynamic annotation, Information analysis, Knowledge based systems, Learning systems, Servers, Web browsers, World Wide Web},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-8444234304\&partnerID=40\&md5=1ba0d141296de4e5b8bbd76ba0d1d79a},
	author = {G.R.S. Weir and Giorgos Lepouras and Costas Vassilakis},
	editor = {I. Seruca and J. Filipe and S. Hammoudi and J. Cordeiro}
}
@article {Lepouras2003248,
	title = {A system to support dissemination of knowledge and sharing of experiences in the working environment: Review Code 066},
	journal = {International Journal of Continuing Engineering Education and Lifelong Learning},
	volume = {13},
	number = {3/4},
	year = {2003},
	pages = {248-257},
	publisher = {Inderscience Publishers},
	abstract = {In the information era, enterprises strive to be productive and efficient. One feature of this goal is for employers to engage their employees in education programs, to help them to gain new experiences and knowledge and to adapt to an ever-changing working environment. Such programs must be carefully designed in order to achieve satisfactory results. Recently, enterprises, recognising the role that technology can play in the education of their employees, have adopted systems that supplement the traditional educational model with mechanisms that enable the sharing of experiences and knowledge. In this paper we describe an architecture and a system prototype that allows users to search easily for information, interact with colleagues and share experiences, and to compose and disseminate best practices and knowledge. The design of this system is based on insights gained from the operation of the Greek taxation system.},
	keywords = {Education computing, Engineering education, Information dissemination, Integrated systems, Knowledge based systems, Systems analysis},
	doi = {10.1504/ijceell.2003.003277},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-0041975974\&partnerID=40\&md5=3fdaf5e728f5571c01c70507e0ad7004},
	author = {Giorgos Lepouras and Costas Vassilakis and G.R.S. Weir}
}
