@article {Lepouras200779,
	title = {Domain expert user development: The smartgov approach},
	journal = {Communications of the ACM},
	volume = {50},
	number = {9},
	year = {2007},
	month = {sep},
	pages = {79-83},
	publisher = {Association for Computing Machinery (ACM)},
	abstract = {SmartGov project funded by the European Union is a knowledge-based platform that assists pubic-sector employees with suitable expertise to generate online transaction devices by simplifying service development, maintenance, and integration with installed information technology systems. The project delivers intelligent e-forms development and maintenance environment and associated framework for e-government services. SmartGov address various problems faced by the stakeholders while implementing e-services such as limited view of domain experts, lost information, complexity of creating e-forms, and inadequate access. In a SmartGov approach, the implicit knowledge is made explicit in the form of documentation and data validation rules. The central concept of SmartGov is the transaction service element (TSE) that contain metadata and domain knowledge.},
	keywords = {Data validation, Documentation, Information services, Information technology, Knowledge based platform, Knowledge based systems, Metadata, Online systems, Project management, Transaction service element (TSE)},
	doi = {10.1145/1284621.1284623},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-34548411694\&partnerID=40\&md5=43df285b5a79ef731b3466106642af9f},
	author = {Giorgos Lepouras and Costas Vassilakis and C. Halatsis and P. Georgiadis}
}
@article {Vassilakis2003315,
	title = {A framework for managing the lifecycle of transactional e-government services},
	journal = {Telematics and Informatics},
	volume = {20},
	number = {4},
	year = {2003},
	note = {cited By (since 1996) 13},
	pages = {315-329},
	abstract = {Filling and submission of electronic forms is a key issue for e-government, since most electronic services offered in this context include some variant of electronic forms. Insofar, IT experts are placed in the centre of electronic forms services lifecycles, undertaking the analysis, design, implementation and maintenance phases. This practice, however, implies various impediments, such as the need for multitudinous teams with diverse skills. In this paper, we present experiences from developing and maintaining a set of electronic services for the Greek Ministry of Finance, and propose an approach to handling electronic services{\textquoteright} lifecycle that balances responsibilities between domain experts and IT professionals. This approach enables a more holistic management of the electronic service lifecycle, by employing modelling and representation in high levels of abstraction and incorporating tools for automatically generating operative service instances from these high-level descriptions. Β{\textcopyright} 2003 Elsevier Science Ltd. All rights reserved.},
	keywords = {Communication, Electronic forms, Information science, Information technology},
	doi = {10.1016/S0736-5853(03)00011-X},
	url = {https://www.sciencedirect.com/science/article/abs/pii/S073658530300011X},
	author = {Costas Vassilakis and Laskaridis, G. and Giorgos Lepouras and S. Rouvas and P. Georgiadis}
}
