@article {Lepouras200779,
	title = {Domain expert user development: The smartgov approach},
	journal = {Communications of the ACM},
	volume = {50},
	number = {9},
	year = {2007},
	month = {sep},
	pages = {79-83},
	publisher = {Association for Computing Machinery (ACM)},
	abstract = {SmartGov project funded by the European Union is a knowledge-based platform that assists pubic-sector employees with suitable expertise to generate online transaction devices by simplifying service development, maintenance, and integration with installed information technology systems. The project delivers intelligent e-forms development and maintenance environment and associated framework for e-government services. SmartGov address various problems faced by the stakeholders while implementing e-services such as limited view of domain experts, lost information, complexity of creating e-forms, and inadequate access. In a SmartGov approach, the implicit knowledge is made explicit in the form of documentation and data validation rules. The central concept of SmartGov is the transaction service element (TSE) that contain metadata and domain knowledge.},
	keywords = {Data validation, Documentation, Information services, Information technology, Knowledge based platform, Knowledge based systems, Metadata, Online systems, Project management, Transaction service element (TSE)},
	doi = {10.1145/1284621.1284623},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-34548411694\&partnerID=40\&md5=43df285b5a79ef731b3466106642af9f},
	author = {Giorgos Lepouras and Costas Vassilakis and C. Halatsis and P. Georgiadis}
}
@conference {Vassilakis2005421,
	title = {A semantics-based consultations workbench},
	booktitle = {ITI 3rd International Conference on Information and Communications Technology, ICICT 2005 - Enabling Technologies for the New Knowledge Society},
	volume = {2005},
	year = {2005},
	note = {cited By (since 1996) 0},
	month = {12},
	pages = {421-434},
	abstract = {Econsultations constitute an effective means to inclusive and informed participation of citizens and society in policy, decision and law formulation processes, and an answer to democratic deficit issues. Econsultation platforms need to support all stages of consultation processes including agenda setting and topics raising, legislation proposal publicity, notification of developments, proposal debate and commentary, collection, analysis and synthesis of views. In this paper we present the design of an open platform assisting policy makers and the civil society in the set-up, enactment, management and federation of inclusive and informed digital consultations. The proposed platform employs semantic techniques, such as semantics, content annotation and summarization to support the consultation processes and provide targeted and digested information to participants, and facilitates tailoring of Econsultation procedures by offering basic Econsultation activities as building blocks, which can be combined according to contextual needs. The platform also enables distinct Econsultation processes to be federated, allowing the exchange of information, which may be subject to different semantic annotations and classifications, according to the rules of each Econsultation process.},
	keywords = {Classification (of information), Content annotation, Data transfer, Decision making, Econsultations, Knowledge based systems, Logic programming, Platform architecture, Public policy, Semantic technologies, semantics},
	doi = {10.1109/ITICT.2005.1609641},
	url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-33847729948\&partnerID=40\&md5=54c7a246c0ee9ae483889741a327253b},
	author = {Costas Vassilakis and D. Gouscos and P. Georgiadis}
}
