@conference {gorilas2003,
	title = {E-forms services for the Public Sector: Shifting Development Effort from Programmers to Domain Experts},
	booktitle = {Proceedings of e-Challenges 2003},
	year = {2003},
	month = {10},
	abstract = {E-forms have a central role in a significant number of e-government services. This paper presents a knowledge-based technical platform aiming to assist public sector employees to generate online transaction services by simplifying their development, maintenance and integration with installed IT systems. At the heart of this platform lies the knowledge and transaction services repository. This repository consists of a number of XML document types that incorporate all necessary details for creating and managing online transaction services. The main underlying idea is to provide a platform with intuitive interfaces that can be used directly by domain experts thus minimising the need for personnel with IT skills. This platform is currently under development within the IST SmartGov project.},
	author = {Stelios Gorilas and Costas Vassilakis and Tomas Pariente Lobo and E. Tambouris}
}
@conference {lep2002a1,
	title = {SMARTGOV: A Governmental Knowledge-based Platform for Public Sector Online Services},
	booktitle = {Proceedings KMGov2002},
	year = {2002},
	month = {5},
	pages = {173{\textendash}185},
	address = {Copenhagen, Denmark},
	abstract = {Public transaction services (such as e-forms), although perceived the future of e-government have not yet realised their full potential. E-forms have a significant role in e-government, as they are the basis for realising most of the twenty public services that all European Union member states have to provide to their citizens and businesses. The aim of this paper is to present a knowledge-based platform to assist public sector employees to generate online transaction services by simplifying their development, maintenance and integration with already installed IT systems.},
	author = {E. Tambouris and G. Boukis and Costas Vassilakis and Giorgos Lepouras and S. Rouvas and Canadas, R. and Heredia, S. and Lopez Usero, J. C.}
}
@conference {Georgiadis_2002,
	title = {SmartGov: A Knowledge-Based Platform for Transactional Electronic Services},
	booktitle = {Lecture Notes in Computer Science},
	year = {2002},
	month = {9},
	pages = {362-369},
	publisher = {Springer Berlin Heidelberg},
	organization = {Springer Berlin Heidelberg},
	abstract = {Public transaction services (such as e-forms) although perceived the future of e-government have not yet realised their full potential. E-forms have a significant role in e-government, as they are the basis for implementing most of the twenty public services that all member states have to provide to their citizens and businesses. The aim of the SmartGov project is to specify, develop, deploy and evaluate a knowledge-based platform to assist public sector employees to generate online transaction services by simplifying their development, maintenance and integration with already installed IT systems. This platform will be evaluated in two European countries (in one Ministry and one Local Authority). This paper outlines key issues in the development of the SmartGov system platform.},
	doi = {10.1007/978-3-540-46138-8_59},
	url = {https://link.springer.com/chapter/10.1007/978-3-540-46138-8_59},
	author = {P. Georgiadis and Giorgos Lepouras and Costas Vassilakis and G. Boukis and E. Tambouris and S. Gorilas and E. Davenport and A. Macintosh and J. Fraser and D. Lochhead}
}
