@article {Vassilakis2003315,
	title = {A framework for managing the lifecycle of transactional e-government services},
	journal = {Telematics and Informatics},
	volume = {20},
	number = {4},
	year = {2003},
	note = {cited By (since 1996) 13},
	pages = {315-329},
	abstract = {Filling and submission of electronic forms is a key issue for e-government, since most electronic services offered in this context include some variant of electronic forms. Insofar, IT experts are placed in the centre of electronic forms services lifecycles, undertaking the analysis, design, implementation and maintenance phases. This practice, however, implies various impediments, such as the need for multitudinous teams with diverse skills. In this paper, we present experiences from developing and maintaining a set of electronic services for the Greek Ministry of Finance, and propose an approach to handling electronic services{\textquoteright} lifecycle that balances responsibilities between domain experts and IT professionals. This approach enables a more holistic management of the electronic service lifecycle, by employing modelling and representation in high levels of abstraction and incorporating tools for automatically generating operative service instances from these high-level descriptions. Β{\textcopyright} 2003 Elsevier Science Ltd. All rights reserved.},
	keywords = {Communication, Electronic forms, Information science, Information technology},
	doi = {10.1016/S0736-5853(03)00011-X},
	url = {https://www.sciencedirect.com/science/article/abs/pii/S073658530300011X},
	author = {Costas Vassilakis and Laskaridis, G. and Giorgos Lepouras and S. Rouvas and P. Georgiadis}
}
@conference {650426,
	title = {Transactional e-Government Services: An Integrated Approach},
	booktitle = {EGOV {\textquoteright}02: Proceedings of the First International Conference on Electronic Government},
	year = {2002},
	month = {9},
	pages = {276{\textendash}279},
	publisher = {Springer-Verlag},
	organization = {Springer-Verlag},
	address = {London, UK},
	abstract = {Although form-based transactional services are fundamental to electronic government activities, their widespread does neither meet the citizen{\textquoteright}s expectations, nor the potential offered by state-of-the-art technologies. Besides any bureaucratic impediments, the primary reason for this is that traditional software engineering approaches cannot satisfactorily handle all the aspects of electronic services lifecycle. In this paper we present experiences from developing and maintaining a set of electronic services for the Greek Ministry of Finance, and propose a new approach for handling electronic service projects. The proposed approach has been successfully employed for developing extensions to the existing services, as well as some new ones.},
	isbn = {3-540-44121-2},
	doi = {10.1007/978-3-540-46138-8_44},
	url = {http://link.springer.com/chapter/10.1007\%2F978-3-540-46138-8_44},
	author = {Costas Vassilakis and Laskaridis, G. and Giorgos Lepouras and S. Rouvas and P. Georgiadis}
}
@conference {Lask2001a,
	title = {e-Citizens and e-Consumers: Is There a Difference?},
	booktitle = {Proceedings of the PCHCI 2001 Workshop: "Transforming Web Surfers to E-Shoppers"},
	year = {2001},
	month = {12},
	pages = {47-50},
	abstract = {Both the business sector and the government are nowadays embracing Internet technologies in order to provide high quality on-line services to their "target groups". In both cases, service providers are trying to transform web surfers, casually visiting their web sites to seek information, to users of their electronic services, i.e. e-consumers and. e-citizens. In this paper, we address the similarities and the differences between the business and the government, when they act as service providers, with respect to the factors for successful service and the issues that must be addressed.},
	author = {Laskaridis, G. and Costas Vassilakis and Giorgos Lepouras and S. Rouvas}
}
